Recall 22V360000: Daimler Vans USA, LLC
Official NHTSA recall notice text, the vehicles it lists, and the RV model years on this site that it is linked to.
Key facts
- NHTSA campaign 22V360000 was filed by Daimler Vans USA, LLC and received on May 20, 2022.
- Type: Vehicle recall. Component: COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE.
- Potential units affected, as reported by the manufacturer: 19,937.
- The manufacturer reports notifying owners on October 13, 2022.
- First seen in this dataset on September 19, 2026.
Open on NHTSANHTSA record (JSON)
The absence of a recall in this dataset does not establish that a vehicle is safe.
Defect summary (official text)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence (official text)
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy (official text)
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes and contacts as published
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Manufacturer campaign number: VS2SIMKOM/VS3SIMKOM.
Vehicles listed in the notice
| Make | Model | Model years |
|---|---|---|
| MERCEDES-BENZ | SPRINTER 1500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019 to 2021 |
RV model years on this site linked to this campaign
- 2020 Forest River Sunseeker inherited from the chassis
- 2021 Forest River Sunseeker inherited from the chassis
- 2020 Thor Motor Coach Chateau inherited from the chassis
- 2020 Thor Motor Coach Four Winds inherited from the chassis
- 2021 Thor Motor Coach Four Winds inherited from the chassis
- 2020 Thor Motor Coach Quantum inherited from the chassis
- 2021 Thor Motor Coach Quantum inherited from the chassis
NHTSA records released through September 19, 2026; Transport Canada records through September 19, 2026.How records are matched.
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