Recall 21V411000: Daimler Vans USA, LLC
Official NHTSA recall notice text, the vehicles it lists, and the RV model years on this site that it is linked to.
Key facts
- NHTSA campaign 21V411000 was filed by Daimler Vans USA, LLC and received on June 2, 2021.
- Type: Vehicle recall. Component: ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION:DISPLAY FUNCTION.
- Potential units affected, as reported by the manufacturer: 33,437.
- The manufacturer reports notifying owners on August 17, 2021.
- First seen in this dataset on September 19, 2026.
Open on NHTSANHTSA record (JSON)
The absence of a recall in this dataset does not establish that a vehicle is safe.
Defect summary (official text)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence (official text)
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy (official text)
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Notes and contacts as published
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Manufacturer campaign number: VS3UXPOBOX.
Vehicles listed in the notice
| Make | Model | Model years |
|---|---|---|
| MERCEDES-BENZ | SPRINTER 1500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019 to 2021 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019 to 2021 |
RV model years on this site linked to this campaign
- 2020 Forest River Sunseeker inherited from the chassis
- 2021 Forest River Sunseeker inherited from the chassis
- 2020 Thor Motor Coach Chateau inherited from the chassis
- 2020 Thor Motor Coach Four Winds inherited from the chassis
- 2021 Thor Motor Coach Four Winds inherited from the chassis
- 2020 Thor Motor Coach Quantum inherited from the chassis
- 2021 Thor Motor Coach Quantum inherited from the chassis
NHTSA records released through September 19, 2026; Transport Canada records through September 19, 2026.How records are matched.
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