Recall 21V055000: Daimler Vans USA, LLC
Official NHTSA recall notice text, the vehicles it lists, and the RV model years on this site that it is linked to.
Key facts
- NHTSA campaign 21V055000 was filed by Daimler Vans USA, LLC and received on February 5, 2021.
- Type: Vehicle recall. Component: ELECTRICAL SYSTEM:SOFTWARE.
- Potential units affected, as reported by the manufacturer: 84,345.
- The manufacturer reports notifying owners on May 5, 2021.
- First seen in this dataset on September 19, 2026.
Open on NHTSANHTSA record (JSON)
The absence of a recall in this dataset does not establish that a vehicle is safe.
Defect summary (official text)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence (official text)
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy (official text)
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Notes and contacts as published
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Manufacturer campaign number: VSXHERMPOS.
Vehicles listed in the notice
| Make | Model | Model years |
|---|---|---|
| MERCEDES-BENZ | SPRINTER 1500 | 2019 to 2020 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019 to 2020 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019 to 2020 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019 to 2020 |
RV model years on this site linked to this campaign
- 2020 Forest River Sunseeker inherited from the chassis
- 2020 Thor Motor Coach Chateau inherited from the chassis
- 2020 Thor Motor Coach Four Winds inherited from the chassis
- 2020 Thor Motor Coach Quantum inherited from the chassis
NHTSA records released through September 19, 2026; Transport Canada records through September 19, 2026.How records are matched.
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